Biketown - Portland's Bike-Share System

Website: https://www.biketownpdx.com

Customer Service
Phone: 866-512-BIKE (866-512-2453)
Email: customerservice@biketownpdx.com

Common Questions

How do I take out a bike?
Join BIKETOWN and pick a plan. You’ll be assigned a 6-digit account number and you’ll get to choose a 4-digit member PIN. Type your account number and PIN into the keypad on the back of the bike. You can also reserve a bike ahead of time from the website or mobile app for up to 10 minutes, so the bike will be waiting for you – you'll just need to type in your PIN when you arrive.

Can I reserve a bike ahead of time?
Yes, you can reserve a bike from the mobile app for up to 10 minutes, so it will be waiting for you when you arrive.

How long can I keep a bike out?
Annual Memberships include up to 90 minutes of riding time per day. A Day Pass includes up to 180 minutes of ride time within a 24-hour period. Single Rides include 30 minutes of ride time. You can keep a bike out for longer, but additional usage fees apply.

Can I put a hold on my bike while I run errands?
Yes, you can put a hold on a bike to keep it reserved if you’re running errands or want to stop off for a coffee in the middle of your ride. Just press the “HOLD” button on the LCD screen on the back of the bike, and no one else will be able to unlock your bike while it’s on hold. There is a max hold time of 30 minutes.